Privacy Policy

Privacy Policy for LLL Care LLC

Last Updated: 05/15/2025

Effective Date: 05/15/2025

1. Introduction

LLL Care LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This policy outlines how we collect, use, and safeguard data for visitors to lcare.us and clients receiving our in-home care services in Orlando, FL.

2. Information We Collect

  • Personal Information:
    Name, address, phone number, email, date of birth, health conditions (e.g., dementia status), medication lists, insurance details, and emergency contacts.
  • Non-Personal Information:
    Browser type, IP address, pages visited (via cookies), and service inquiries.

3. How We Use Your Information

Purpose

Examples

Service Delivery

Creating care plans, coordinating caregivers, medication reminders

Communication

Scheduling updates, appointment confirmations, emergency alerts

Billing & Payments

Processing payments, insurance claims

Legal Compliance

HIPAA/Florida healthcare regulations, background checks for caregivers

Service Improvement

Feedback analysis, website optimization

4. Sharing of Information

We never sell your data. Limited sharing occurs only with:

  • Caregivers: Essential details to provide safe, personalized care.
  • Medical Partners: Physicians/hospitals (with consent) for coordinated care.
  • Legal Requirements: If mandated by law (e.g., abuse reporting).
  • Service Providers: Secure payment processors or IT vendors (under strict confidentiality agreements).

5. HIPAA & Florida Compliance

  • All health data is protected under HIPAA and Florida Statute 400.497.
  • Caregivers sign confidentiality agreements and complete HIPAA training.
  • Electronic records are encrypted; paper files stored in locked facilities.

6. Your Rights

  • Access/Correction: Request to review or update your information.
  • Opt-Out: Unsubscribe from non-essential communications (e.g., newsletters).
  • Deletion: Request data deletion where legally permissible.
    Contact us to exercise these rights: info@lcare.us or (407) 555-1212.

7. Data Security

  • Encryption: SSL technology for online data transfers.
  • Access Controls: Staff access restricted to "need-to-know" basis.
  • Training: Annual HIPAA/compliance training for all employees.

8. Cookies & Tracking

  • We use essential cookies for site functionality (e.g., forms).
  • No third-party advertising trackers.

9. Policy Updates

Changes will be posted at lcare.us/privacy-policy with a revised effective date.

10. Contact Us

For privacy concerns or questions:

  • Address: 11954 Narcoossee Rd. Ste 2-313, Orlando, FL 32832
  • Phone: (407) 555-1212
  • Email: privacy@lcare.us